Broo55 is committed to protecting the privacy and security of every member's personal information. This Privacy Policy clearly and transparently explains how we collect, use, store, and protect your data on our platform.
Six core pillars of privacy protection that broo55 implements to ensure your personal data remains secure and is used responsibly at all times.
All data transmitted between your device and broo55 servers is protected by 256-bit SSL encryption — the same security standard used by leading financial institutions worldwide. None of your information travels exposed.
Broo55 member personal data is stored on servers protected by strict access controls, multi-layered firewalls, and an intrusion detection system (IDS) that operates around the clock to detect and prevent cyber threats.
Only authorised broo55 staff may access member personal data, and only for necessary purposes. Our KYC process ensures that every member's identity is verified before any financial transaction is processed.
Broo55 does not sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Your data is used solely for the purposes stated in this Privacy Policy.
All financial transaction information, including deposits via DuitNow, FPX, Touch 'n Go, GrabPay, and ShopeePay, is processed through secure payment channels and is never stored in plain text within the broo55 system.
Every broo55 member has the full right to access, correct, download, or request deletion of their personal data at any time. We uphold your privacy rights and will process every request within 30 days.
Broo55 ("we", "the platform") values the privacy of every member who uses our services. This Privacy Policy is prepared to clearly and transparently explain how we handle your personal information — from how it is collected, used, and stored, to how it is protected and ultimately deleted when no longer needed.
This policy applies to all users who access the broo55 website, use our mobile app, or interact with any of our services. We encourage you to read this document carefully and contact us if you have any questions.
Broo55 complies with applicable data protection laws in Malaysia and is committed to ensuring your personal information is handled with full integrity and professionalism. Your privacy is not merely a legal obligation to us — it is part of the trust you place in this platform.
Broo55 collects various types of information depending on how you interact with our platform. Generally, the information we collect falls into two main categories:
This includes your full name, date of birth, identification card number, email address, mobile phone number, residential address, bank account or e-wallet details, copies of identity documents (for KYC), and any other information you provide when registering or interacting with our platform.
When you use the broo55 platform, we automatically record your device's IP address, device type and web browser, operating system, access time and date, pages visited, gaming activity, transaction history, and cookie data. This information helps us improve the user experience and detect any suspicious activity.
| Information Type | Example | Purpose of Collection |
|---|---|---|
| Identity | Full name, ID number, date of birth | KYC & Account Verification |
| Contact | Email, phone, address | Communication & Notifications |
| Financial | Bank account, e-wallet | Transaction processing |
| Technical | IP, device, browser | Security & analytics |
| Transactions | Deposit/withdrawal history | Financial records & audit |
| Games | Wagering history, wins | Responsible gaming |
Broo55 uses the information collected for various legitimate and necessary purposes to ensure our platform operates smoothly and securely. The following are the primary purposes for which your data is used:
Broo55 will not use your data for any other purposes not stated here without first obtaining your consent.
Broo55 does not sell or trade members' personal information to third parties. However, in certain limited situations, we may share your information with the following parties:
Broo55 invests seriously in security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:
While broo55 takes all reasonable precautions, no system can be guaranteed 100% secure. In the event of any security incident involving your data, we will notify you within the timeframe required by applicable law.
Broo55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the broo55 platform.
Broo55 retains your personal information only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
| Data Category | Retention Period |
|---|---|
| Active account data | Throughout the active account period + 7 years after closure |
| Financial transaction records | 7 years (legal compliance) |
| KYC Documents | 5 years after the business relationship ends |
| Security logs | 2 years |
| Cookie & analytics data | 13 months from the date of collection |
| Customer Support Communication | 3 years after case resolution |
Once the retention period expires, broo55 will securely delete or anonymise the data in accordance with approved data deletion procedures.
As a broo55 member, you have the following rights regarding your personal data. We respect and will act on every request submitted within 30 business days:
Request a copy of the personal data we hold about you at any time.
Correcting any inaccurate or incomplete personal information in our records.
Request the deletion of your personal data, subject to legal retention obligations.
Receiving your personal data in a machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing or analytics purposes at any time.
Request that we restrict the processing of your data in certain situations permitted by law.
To submit any request related to your privacy rights, please contact the broo55 Privacy team via email or our Live Chat. We will verify your identity before processing the request to ensure the security of your data.
The broo55 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that personal information from a child has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you believe we may have collected information from a child, please contact us immediately.
Broo55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Last Updated" date at the top of this document will always be refreshed to reflect the date of the most recent amendment.
For material amendments involving significant changes to your privacy rights, broo55 will notify you via an in-platform notice or your registered email at least 14 days before the amendment takes effect. Your continued use of the broo55 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or wish to exercise any of your privacy rights, please contact the broo55 Privacy Officer through the following channels:
Privacy Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 at the bottom-right corner of the platform
Response Time: Within 3–5 business days for privacy inquiries
We will endeavour to resolve all privacy-related inquiries and complaints as fairly and promptly as possible. broo55 values your trust and will always prioritise the protection of your privacy in every decision we make.
Your data is fully protected with 256-bit SSL encryption. Register a broo55 account today and enjoy a safe, fair, and enjoyable online gaming experience with Malaysia's member community.
256-bit SSL Encryption | Data protected | 18+ only